The annual Staff Day of Learning at the Henry M. Goldman School of Dental Medicine (GSDM), will focus on Servicetopia: The Ultimate Customer Service Experience, the recently published book by the customer service industry leader, Mr. Jason Young. Mr. Young will be on hand as the keynote speaker at the Staff Day of Learning, where he will lead the GSDM community through his insights and tools related to the five key behaviors that define the ultimate customer service experience – purpose, passion, professional, process, and pizzazz.
Jason Young began his career with Southwest Airlines, where he served for 10 years as a senior-level manager. He has since moved into consulting, and has spoken to many Fortune 500 companies such as Starbucks, Coca Cola, and Tyson Foods.
According to Mr. Young’s website, in the keynote “Jason Young explains how a company can deliver a transformational service experience — Servicetopia — with each and every customer encounter. What is Servicetopia? Imagine an environment where all employees are aligned with the mission and vision of the company and every day they go to work committed to providing exceptional service to every customer.”
Following the keynote address, staff members will work in breakout groups and participate in two additional workshops that complement the themes of Servicetopia. These workshops are titled, Team Smart: Creating Teams that Succeed Together; and People Smart: The New Diversity.
The day will conclude with a reception in the 100 E. Newton Street Cafeteria hosted by the Dean’s Office.